Practice Activity Data

this is the total number of incoming calls to the practice across all areas.

this is the number of calls into practice that were answered within 2 minutes by the team.

this is the number of calls that were cancelled or hung up by the caller before being answered.

this is the number of individual medications issues by the surgery in a month.  This a count of each item and not each patient.

this is the total number of referral letters typed to secondary care each month by our secretaries.

this is the number of Fit Notes (more commonly referred to as “Sick Notes”) issued to patients who were too unwell to work.

this is the number of letters and emails sent to patients. Examples of these could be a reply to a patient’s email or a letter inviting them to book an appointment.

this is the number of SMS text messages sent to patients by the Practice. If you would like to receive text messages from the practice, please provide us with an up to date mobile number.

this is the number of electronic requests received by the practice from patients. This includes emails, prescription requests via My Health Online and in the future we may offer other digital ways to contact us. We currently offer an email service for routine queries and prescription requests.

this is the number of booked appointments for the month.

this is the number of patients who have either attended surgery for their appointment, or answered the telephone for their booked telephone consultation our of the number of total booked appointments.

this is the number of patients who did not attend their booked appointment, or who did not answer the telephone for their booked telephone consultation.