Appointments

If you have an urgent matter that needs to be dealt with on the day, please submit a Klinik request via the link above between 8am and 4pm and as soon as you are aware that you need help and the Klinik Doctor will triage your request and arrange an appointment for you.

If you telephone the Practice between 4pm and 6:30pm with an urgent matter the receptionist will assist you with completing a Klinik request for triage by the Duty Clinician that afternoon.

All Children under 16 years of age with acute presentations will be offered a same-day consultation if needed. Please submit a Klinik form on your child's behalf for triage by the Klinik Doctor.

If you think you may need a home visit please complete and submit a Klinik form before 12 noon if possible and our Klinik Doctor will triage your request as appropriate. If a home visit request is made after 12 noon it may be triaged and arranged for the next working day.

Routine consultations with our Advanced Nurse Practitioners (ANPs) and Doctors are available for pre-booking up to 4 weeks in advance.

Please submit a Klinik form via the link above to make your request. As routine consultations are available for pre-booking up to 4 weeks in advance you can submit a Klinik form between 8am and 4pm to request your routine appointment.

If you telephone the Practice between 4pm and 6:30pm with a routine request the receptionist will assist you to complete and submit a Klinik form for triage by the Klinik Doctor on the next working day.

Your routine appointment will be either a telephone or a face to face consultation which will be arranged at a convenient time for you.

If you are waiting for a telephone consultation they will be booked for a morning or afternoon session but an exact time cannot be guarenteed. Please be aware, there will be two attempts made to contact. If there is no answer, another appointment may have to be arranged.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason, please telephone us to cancel as soon as possible in order that we can offer that appointment to someone else. Should you miss two appointments within a six-month period, we may write to you to ask you to let us know the reasons for this happening. As you may have missed your appointments through oversight or a genuine problem outside of your control, we would like to give you the opportunity to explain.

To cancel your appointment:

• phone us on 01291 636100 Monday to Friday from 8am

The out of hours service is available outside the surgery opening hours from 6:30pm to 8am

The telephone number to call is 0345 46 47 (or 111 if you are resident in Monmouthshire).

The doctor may give you advice, arrange for a prescription, ask you to attend an emergency centre or, if appropriate, arrange for a GP to visit you at home. Patients will be seen either at the Royal Gwent Hospital, Newport, or Nevill Hall Hospital, Abergavenny.  

Aneurin Bevan University Health Board is responsible for commissioning the out of hours service

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens. 

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Our receptionists are trained in Active Signposting and they will direct you to alternative services as appropriate; for instance the Choose Pharmacy Service offered by local pharmacies who can provide consultations and prescriptions for minor illnesses such as Acne, Athlete's Foot, Backache (Acute), Chicken Pox, Conjunctivitis, Constipation, Dermatitis, Dry Eyes, Haemorrhoids, Hay Fever, Head Lice, Indigestion and Reflux, Intertrigo/Ringworm, Nappy Rash, Oral Thrush, Scabies, Sore Throat and Tonsillitis, Teething, Threadworms, Vaginal Thrush and Verrucas.  You may also be signposted to the Dentist for dental problems and Opticians Services for eye problems.

If you need help with a minor illness such as an ear infection or tonsillitis, please submit a Klinik request between 8am and 4pm on the day that you require assistance and you will be offered either a telephone or a face-to-face consultation as clinically appropriate with our Nurse Practitioner.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30. House calls are usually carried out between 1pm and 3pm.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.