There are just three steps

1. You phone the surgery

All our doctors are qualified to help but if you want a particular doctor please call in the morning on the day they are working and we will try to fit you in but it may not always be the same doctor.

2. The doctor calls you back

Please call in the morning on the day that you require a call back as on busy days there may be no telephone appointments left by the afternoon. You will be seen if that is needed.

3. You are always offered an appointment to see one of our GPs if needed urgently

You will receive a call back from the clinical team on the same day, and offered a same day consultation if needed.   

4. All Children under 16 years of age with acute presentations will be called by the clinical team and offered a same-day consultation if needed.

Telephone Advice

If you would like to speak to a doctor please leave your name, telephone number and a brief message, the doctor will ring you back at a convenient time. Please ring in the morning on the day that you wish to speak to the doctor.

Active Signposting

Our receptionists are trained in Active Signposting and they will direct you to alternative services as appropriate; for instance the Choose Pharmacy Service offered by local pharmacies who can provide consultations and prescriptions for minor illnesses such as Acne, Athlete's Foot, Backache (Acute), Chicken Pox, Conjunctivitis, Constipation, Dermatitis, Dry Eyes, Haemorrhoids, Hay Fever, Head Lice, Indigestion and Reflux, Intertrigo/Ringworm, Nappy Rash, Oral Thrush, Scabies, Sore Throat and Tonsillitis, Teething, Threadworms, Vaginal Thrush and Verrucas.  You may also be signposted to the Dentist for dental problems and Opticians Services for eye problems.

Chaperones

You are welcome to request a chaperone to be present during your consultation or examination. Please let the doctor know that you would like this service.

Cancellations

If you cannot attend an appointment for any reason, please telephone us to cancel as soon as possible in order that we can offer that appointment to someone else. Should you miss two appointments within a six month period, we may write to you to ask you to let us know the reasons for this happening. As you may have missed your appointments through oversight or a genuine problem outside of your control, we would like to give you the opportunity to explain.

Extended Hours

On alternating Tuesdays, Wednesdays or Thursdays after 18:30 additional appointments are available which are intended for patients who work outside the practice catchment area and who have difficulty accessing our daytime appointments. These can be booked by telephoning the practice in the morning and speaking to the doctor.

Weekly Availability of  Doctors, Advanced Nurse Practitioner and Nurse Practitioner

This may change due to annual leave